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Terms and Conditions.

Scope

All data subjects whose personal data is collected, in line with the requirements of the GDPR and the UK Data Protection Act 2018.

JWH Hospitality Solutions Ltd keeps and uses contact details of individuals from companies who contact us, or engage us, in regard to the professional services we provide. To maintain the quality of our service, we will also keep and use records of the nature and content of the contact we have with them and the services we have provided. We may, from time to time, use this information in order to tailor our services and inform you of ways we can help. You may on occasion provide us with documentation and information relevant to services we are providing you as related to services we have agreed to provide in our contract with you. We will retain and use this information to enable us to provide the relevant service to you. We will not disclose any information about individuals unless they are operating as an agent or service provider for JWH Hospitality Solutions Ltd except where we are entitled or required by law to do so.

Responsibilities

2.1 Jade Humphrey is responsible for ensuring that this notice is made available to data subjects prior to JWH Hospitality Solutions Ltd collecting/processing their personal data.

2.2 All Employees of JWH Hospitality Solutions Ltd who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

3. Privacy notice

3.1 Who we are

Our website address is www.jwhhospitalitysolutions.com

JWH Hospitality Solutions Ltd is registered in England & Wales No: 9723577
Registered Office: 29 Goldsmith Way, Crowthorne, Berkshire, RG45 7QP
VAT Registered: 235 8477 78

We collect, store and process information about you if you use our website, subscribe to our communications, or use our services. This information includes:

Personal data type:
First name and last name
Email address
Company name
Job title
Contact number
Business address
Billing address
Preferences
IP address

Any other personal information you provide when interacting with us both online and offline

The personal data we collect will be used for the following purposes:

Communicating relevant information about our services based on customer preferences

Contacting customers directly about specific services they have purchased

Fulfilling any obligations to provide you with our services

Notifying customers about any changes or updates relevant to their relationship with JWH Hospitality Solutions Ltd

Our legal basis for processing for the personal data:

Consent
Legitimate interests
Contract
Any legitimate interests pursued by us, or third parties we use, are as follows:

Information related to JWH Hospitality Solutions Ltd Interim Sales Support
Information related to JWH Hospitality Solutions Coaching & Training products and services
Information related to JWH Hospitality Solutions Business Development services
Information related to JWH Hospitality Solutions Sales Representation
Information related to JWH Hospitality Solutions People Development
Information related to JWH Hospitality Solutions Ltd Specific Projects

This information may be collected from any correspondence you send to us, telephone calls you make to us, or through any website contact forms. This information includes your name, address, email address, and phone number and may be processed by us for the purpose of responding to you and keeping record of those communications. This processing is necessary for the administration of our business and the provision of our services, which is necessary for the legitimate interests of our business.

3.2 Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified. If you do not agree to our terms, please do not use this site.

You may withdraw consent at any time by unsubscribing to any email marketing communications by contacting jade@jwhhospitalitysolutions.com

3.3 Sharing/transferring your data

JWH Hospitality Solutions Ltd will never sell your personal information or otherwise disclose this data, except as described in this Privacy Notice. We share information with third parties who perform services for us, and these third parties are not authorised by us to use or disclose your information except where it is necessary to the service. We may also share information with our partners and affiliates, ensuring at all times that an adequate level of protection is in place to protect your information.

Additionally, we may on occasion transfer to, process and store the information we collect about you in countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, we will protect the information as described in this Privacy Notice.

3.4 Retention period

JWH Hospitality Solutions Ltd takes reasonable steps to ensure that the information we process is reliable for its intended use, is accurate, up-to-date and complete, and is limited to the information required to carry out processing for the purposes described in this Privacy Statement. The length of time we retain it will depend on any legal obligations we have, the nature of any contracts we have in place with you, the existence of your consent or our legitimate interests as a business.

3.5 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • The Right to be informed – this means we must tell you how we are going to use your personal data. We do this through this privacy policy.
  • The Right of access – you have the right to request a copy of the information that we hold about you. This is called a Subject Access Request. We must respond to your request within one month. To request access to your data, please email jade@jwhhospitalitysolutions.com It is very helpful if you tell us what of your personal data you are seeking.
  • The Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete. Please email jade@jwhhospitalitysolutions.com
  • The Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. Please email jade@jwhhospitalitysolutions.com
  • The Right to restriction of processing – you can change your communication preferences (therefore restricting how we communicate with you) by email jade@jwhhospitalitysolutions.com
  • The Right of portability – you have the right to have the data we hold about you transferred to another organisation. Please request via email jade@jwhhospitalitysolutions.com
  • The Right to object – you have the right to object to certain types of processing such as direct marketing. Please email jade@jwhhospitalitysolutions.com
  • The Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling. Please contact jade@jwhhospitalitysolutions.com
  • Right to judicial review: in the event that JWH Hospitality Solutions Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.

3.6 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by JWH Hospitality Solutions Ltd (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority (Information Commissioner’s Office – helpline 0303 123 1113) and JWH Hospitality Solutions Ltd Director, Jade Humphrey, 29 Goldsmith Way, Crowthorne, Berkshire, RG45 7QP jade@jwhhospitalitysolutions.com

4. Privacy statement

Read more about how and why we use your data here: Privacy Policy

4.1 Personal data

According to data protection law personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

4.2 How we use your information

When you visit www.jwhhospitalitysolutions.com, we may collect certain information or data about you. This includes:

  • Questions, queries or feedback you leave, including your email address, name and telephone number.
  • Your IP address, and details of which version of web browser you used
  • Information on how you use the site

We may also collect information from you if you voluntarily complete any other forms on our site or if you contact us with comments or specific requests, for the purpose of providing our services to you.

Additionally, we may collect information relating to your use of the service for the purposes of monitoring and improving our provision and tailoring the provided service.

We will not disclose any information collected to any third party unless they are operating as an agent or service provider for JWH Hospitality Solutions Ltd, except where we are required by law to do so.

4.3 Use of cookies

The JWH Hospitality Solutions Ltd website makes use of cookies (files which are sent by us to your computer or other access device) which we may then access when you visit our website in future.

We do this to enable us to gain a better understanding of our users and their needs, and to monitor the effectiveness of our website in delivering content to them.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your operating system or browser.

4.3.1 How JWH Hospitality Solutions Ltd web site uses cookies

The main cookies used on this website are as follows:

Analytics: These cookies help us to improve this website over time, by giving us insights into how the various sections of the website are used and how users interact with the website. The information collected is anonymous and statistical.

In terms of cookies storing data, we have installed Google Analytics on our site which will be tracking visitors, but it will not be storing any personal data about those visits.

4.3.2 How to reject and delete them

Most web browsers automatically accept cookies. However, you do not have to accept cookies and you can, should you choose to at any time, reject or block the use of cookies and delete all cookies currently stored on your device. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu, or by visiting: www.allaboutcookies.org

Please be aware however that if you chose to block cookies you may not be able to access certain features of this web site. For information on how to reject or delete cookies on the browser of your mobile device you may need to refer to your device’s manual.

4.3.3 Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content if you have an account and are logged into that website.

Information on deleting or controlling cookies is available at www.aboutcookies.org

4.4 Use of IP Addresses

An IP address is a unique identifier that certain electronic devices used to identify and communicate with each other on the Internet. When you visit our website, we may view (using also 3rd party services) the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our website visitors come. We also may use this information to enhance our website.

4.5 Why does JWH Hospitality Solutions Ltd need to collect and store personal data?

In order for us to provide you with our services, we need to collect personal data in order to fulfill this. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

JWH Hospitality Solutions Ltd keeps and uses contact details of individuals from companies who contact us, or engage us, in regard to the professional services we provide. To maintain the quality of our service, we will also keep and use records of the nature and content of the contact we have with them and the services we have provided.

4.6 Will JWH Hospitality Solutions Ltd share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to JWH Hospitality Solutions Ltd in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with JWH Hospitality Solutions Ltd’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

4.7 How will JWH Hospitality Solutions Ltd use the personal data it collects about me?

JWH Hospitality Solutions Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. JWH Hospitality Solutions Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

4.8 Under what circumstances will JWH Hospitality Solutions Ltd contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the contact will be related to the business services we offer and / or the interest shown by yourself in engaging with us.

4.9 Can I find out the personal data that the organisation holds about me?

JWH Hospitality Solutions Ltd at your request, can confirm what information we hold about you and how it is processed. You can contact jade@jwhhospitalitysolutions.com

To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.

4.10 What forms of ID will I need to provide in order to access this?

JWH Hospitality Solutions Ltd accepts any of the following forms of ID when information on your personal data is requested:

Passport
Driving licence
National Identity Card

5. Regulatory information

This website is for JWH Hospitality Solutions Ltd. It is registered in England and Wales, registered no: 9723577 and its registered office is 29 Goldsmith Way, Crowthorne, Berkshire, RG45 7QP.

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Please call us to discuss your individual requirements Contact 07500 110331